Privacy Policy

Last updated: 1 October 2025

Handyman Hillingdon (“we”, “us”, “our”) provides local handyman services in Hillingdon, Ruislip, Uxbridge and nearby areas. We are committed to protecting your personal data and respecting your privacy in accordance with the UK GDPR and the Data Protection Act 2018.

1) Who is the controller?

Controller: Handyman Hillingdon
Contact: office@handymanhillingdon.co.uk · +44 77 8300 3497

2) What data we collect

When you contact us or request a quote, you may provide:

• Contact details: name, phone number, contact email
• Job information: description of the work needed (e.g., kitchen tap replacement, IKEA furniture assembly, painting)
• Optional materials: photos you choose to send and your address for site visits/quotations

We do not intentionally collect special category data. Please avoid including sensitive information in your enquiry.

3) How and why we use your data (purposes & lawful bases)

• Responding to enquiries and providing quotes — performance of a contract / steps prior to a contract (UK GDPR Art. 6(1)(b))
• Scheduling and delivering services — performance of a contract (Art. 6(1)(b))
• Customer support and follow-up — legitimate interests (Art. 6(1)(f): running our business and ensuring service quality)
• Analytics and site security (e.g., basic website metrics, error logs) — legitimate interests (Art. 6(1)(f))
• Marketing with your opt-in (rare; e.g., asking for a review) — consent (Art. 6(1)(a)); you can withdraw consent at any time

4) Cookies & analytics

Our website may use essential cookies to operate and analytics cookies (e.g., Google Analytics 4) to understand aggregate usage. Non-essential cookies are used only with your consent where required. You can change cookie preferences in your browser at any time.

5) Sharing your data (processors & recipients)

We do not sell your data. We may share limited personal data with trusted service providers acting under our instructions, such as:

• Website hosting and security providers
• Email and communications tools (e.g., our email service; WhatsApp if you message us there)
• Analytics and error-tracking providers
• Accounting/invoicing tools (for completed jobs)

These providers are bound by contracts and only process data to provide their services to us.

6) International transfers

Some providers may store data outside the UK. Where this occurs, we rely on appropriate safeguards (e.g., UK adequacy regulations or standard contractual clauses) to protect your information.

7) How long we keep data (retention)

• Enquiry/quote records: up to 18 months from last contact
• Job and invoice records: up to 6 years to comply with UK tax and accounting laws
• Server logs/security events: typically 90–180 days unless needed longer for investigations

8) Your rights under UK GDPR

You have the right to: access, rectification, erasure, restriction, portability, and to object to processing based on legitimate interests. Where processing is based on consent, you can withdraw it at any time.

9) Complaints

If you are unhappy with how we handle your data, please contact us first so we can resolve it. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): ico.org.uk.

10) Security

We implement technical and organisational measures appropriate to the risk, including access controls, encryption in transit (HTTPS), and regular updates. No system is 100% secure; please take care when sending information online.

11) Children

Our services are intended for adults. We do not knowingly collect personal data from children.

12) Updates to this policy

We may update this policy from time to time. Material changes will be highlighted on this page with a new “Last updated” date.

13) Contact